HOW
DO I...
MAKE AN
APPOINTMENT?
Although there may be slight variations,
surgeries are usually held from 8.30 to 11.30am and from 4.00 - 6.00pm plus late
evenings per week on each site. Saturday morning surgeries are held from 9.00am
- 1.00pm. All sessions are arranged by
appointment, which can be made by telephoning your surgery.
It is helpful with urgent problems
if you can give the receptionist some information about the nature of the problem,
although this does not affect your right to confidentiality.
If an appointment is made and for some reason no longer required, we do ask that
the patient phones to cancel the appointment. This will enable it to be used
for another patient.
Patients have the right to express a preference of practitioner.
Want To Book An Appointment Online?
Please click the link below in order to directly book appointments. This service requires you to register for it at your normal surgery site. Please ask at reception regarding this.
EMIS Access - Click to book or cancel appointments
Telephone Consultations
It is possible to book a telephone
consultation with your doctor or nurse, arranging a convenient time to ring them.
This allows the patient to discuss a problem or results which may not need a
face to face consultation and thereby saving the patient having to take time off work.
HOW
DO I...
OBTAIN HOME VISITS?
Please do not ask the doctor to
call unless the patient is genuinely too ill to come to the surgery. Remember
the doctor can see four to five patients in surgery during the time it takes
to do one home visit, and it is at the doctor's discretion as to whether a home
visit is necessary. Please give the receptionist brief details of your illness
so the doctor can assess the order of priority of visits. If possible try to
ring before 10.00am if you need a visit.
HOW
DO I...
OBTAIN TEST RESULTS?
We will only give test results to
the patient who had them. Please try and phone in the afternoon between 3.00
- 6.00pm when it is less busy. Do not be alarmed if you are told that the doctor
wants to see you to discuss your results. It's not necessarily
going to be bad news.
HOW
DO I...
REGISTER WITH THE PRACTICE?
Anyone wishing to join the
practice will be given an appointment for a new patient check with one of our
nurses upon completing the registration documents. Your weight, height and blood
pressure will be recorded and a urine specimen tested. Diet, smoking and alcohol
will be discussed. This appointment also gives valuable medical information for
your new doctor as your medical records may take some time to be transferred
from your previous doctor. |
